Highlights
Various call taking measures
Supports call taking through Emergency hotline, SMS, and Web/Mobile APP alarm.
Automatically obtaining callers’ information
Interconnect with public network operator’s system to instantly obtain caller’s information, i.e. phone number, caller name, and address.
Whole-process tracking and recording
Timeline-based tracking and recording of each step of the process, including incident status change, actions performed, voice calls, and etc.
Advanced supervisory
Client users with supervisor privileges have additional features, including call statistics view, user status monitoring, listening and intervention of ongoing alarm calls.
Incident Timeline
The incident timeline records each step of incident handling from call coming in to the end of the incident, with timestamp, handler ID, action, and status change. Timeline is recording and display of the entire process, including action, performed, incident status change, and link audio and multimedia records to incident information from IPCC through system interface. Recording query feature allows users to query, play back, and download audio and multimedia records.