CTHS

Sistema de Recepción y Gestión de Llamadas

El sistema de recepción y gestión de llamadas (CTHS) está diseñado para facilitar una respuesta rápida y precisa a las llamadas de emergencia, crear hojas de incidentes, asignar incidentes y enviar fuerzas policiales, lo que mejora significativamente la seguridad de la ciudad. Además, el CTHS proporciona las formas convenientes para que los ciudadanos soliciten ayuda en caso de emergencias.

Sistema de Soporte para Recepción y Manejo de Llamadas: Interfaz EENA(NG112)/NENA i3(NG911) para PSAP para el manejo de llamadas de emergencia entrantes e información de ubicación.

Highlights

Always Find a Way to Report Incident

1. Short message 2. Website 3. Mobile application

Present Caller's Information

1. Name 2. Address of the fixed phone 3. Rough location of the mobile phone

Flexible Call Handling

1. Just be a call taker or a dispatcher, or be both of them, at your will. 2. Incident dispatch across or within administrative levels 3. Transfer incidents to other call takers.

Maximize Incident Management Efficiency

1. Automatically recognize repeated incidents upon typing. 2. Powerful search for incidents based on time, location, etc. 3. Merge repeated incidents.

C/S and B/S Combination

1. Client/server architecture in the command center to deliver rich functions 2. Browser/server architecture in branches or police stations for convenient deployment

Workflow Record, from Call to Dispatch

1. Timeline-based tracking and recording of the whole process, including incident status change, actions performed, and voice calls 2. Play voice recordings online.

Comprehensive Supervision

1. Monitor call takers. 2. Interrupt ongoing calls. 3. Perform call and incident statistics.

Locate Incidents on the Map

Integrate with VCS to locate incidents, first responders directly on the map for improved decision-making.