Highlights

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  Always Find a Way to Report Incident

  Short message; website; mobile application

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  Present Caller's Information

  Name; Address of the fixed phone; Rough location of the mobile phone

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  Flexible Call Handling

  Just be a call taker or a dispatcher, or be both of them, at your will. Incident dispatch across or within administrative levels. Transfer incidents to other call takers.

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  Maximize Incident Management Efficiency

  Automatically recognize repeated incidents upon typing. Powerful search for incidents based on time, location, etc. Merge repeated incidents.

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  C/S and B/S Combination

  Client/server architecture in the command center to deliver rich functions. Browser/server architecture in branches or police stations for convenient deployment

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  Workflow Record, from Call to Dispatch

  Timeline-based tracking and recording of the whole process, including incident status change, actions performed, and voice calls. Play voice recordings online.

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  Comprehensive Supervision

  Monitor call takers. Interrupt ongoing calls. Perform call and incident statistics.

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  Locate Incidents on the Map

  Integrate with VCS to locate incidents, first responders directly on the map for improved decision-making.